ANECT a.s.Operation & Management
Does nonfunctional infrastructure and information systems endanger your business? Do you use ICT resources effectively so that you knew about a faulting system immediately? Do you have a good overview of your suppliers?
Technical support services are one of the pillars of your company. Many years of experience and high expertise of our specialist, know-how, reliability, and speed ‒ they all enable us to provide services of a high standard, which all our customers are used to.
Monitoring Center
Monitoring availability, performance, and reporting. Preventing errors and notifications including solution within 20 minutes.
Monitoring Center
Availability monitoring
Monitoring Center operators are present 24-7 at their worksite and suing professional tools they monitor continuously:
- Availability of individual elements and whole units of communication infrastructure.
- Transmission structures.
- Network services.
20 minutes, at the latest, after a system state limit has occurred, we deliver our customer a notification on the incident together with a proposal on how to resolve the situation.
Performance monitoring
Our ambition is not only to react to situations which have occurred, which have a negative impact on the functionality of the customer’s information system, but to prevent such error states with pro-active approach using analytical methods and tools.
Within performance monitoring, we continuously collect operational data and performance indicators, monitor tends, and evaluate this data, compare it with limits and, in advance, we carry out measures to prevent or minimize negative impacts of incidents which have occurred or which are about to occur.
Reporting
To control provided services and to increase the trust between us and our customers, it is important to have regular, up-to-date, accurate, and clear information available.
We provide reporting, whose integral part are report overviews of incidents in information and communication systems of the customer, including charts with measured values, comparative statistics with historical data, possibly indicating development trends of measured values.
And of course, we regularly report on meeting agreed level of services.
Maintenance and Administration
24-7 availability across all Czechia, fixing software and hardware faults. Functionality testing and continuous administration.
Maintenance and Administration
“Maintenace” service is designed to fix defects of both HW and SW equipment. Its goal is to put customer’s information system back to operational state.
“Operation Administration” is a regular managed activity responsible for preventing error states and for dealing with everyday requests related to normal operation of information systems. These are activities connected with operating and maintaining the environment in order to ensure its correct operation.
Both these services include the possibility for the customer of having access to the “Servicedesk” tool for reporting incidents, part of which is even providing service parts from our own maintenance service storage. These services are offered in 5×8 and 5×10 regimes, but also in a nonstop 7×24 regime.
Operation and Service Management
Implementation, management, optimization, and reviews of internal processes. Lowering costs and improving processes.
Operation and Service Management
We offer our customers supportive activities and tools for implementing, managing, optimizing, and reviewing their internal processes, managing service providers in order to improve services delivered by external companies, to lower costs and capacity needed for performing these activities and to concentrate all suppliers under a single coordinating center.
Areas covered within:
- Incident and Problem Management.
- Change and Configuration Management.
- Availability and Capacity Management.
- Configuration database.
- Service Catalog and Service Quality Management.
- Primary coordinator.
To our customers, who have already set up their service management and information security processes, we offer a revision by our certified specialists with the goal of preparing them to pass certification process according to international norms.
Areas covered within:
- ISO 20000
- ISO 27001
Project Management
Project management service helps our customers concentrate on strategy and development of their companies.
Project Management
We take over the responsibility for routine activities related to managing projects, such as daily control of project economy, assigning and fulfilling individual tasks, risk elimination, securing sufficient resources, and many other activities. Thanks to this, our customers can fully concentrate on the subject of their business.
Besides quality project supervision by experienced project managers, we offer our clients the possibility of completely transferring all activities related to project management to our project office, which we can fully integrate in existing client’s processes. Part of this service can also be the introduction of program or portfolio management, which enables clients to manage, in a very efficient way, realization of individual orders according to strategic targets of their company.
The ANECT, a.s., company has certified project managers according to IPMA (levels D, C, B, and A), PMI (CAPM, PMP), and PRINCE 2 standards.